Job Overview
- posted-by Employer
Who are we?
Centrecom takes pride in being the Centre of Excellence providing value to our clients’ business by identifying customised solutions. We are the go-to outsourcing partner offering Call Centre Agent Services, Back Office Functions, Airline Revenue Accounting and GSA Services.
So why work with us?
- We are a dynamic and innovative company, and we seek candidates who have the same spirit
- You will be joining a company that values its employees and invests in their career
- You will work with a team of professionals who are available to help you navigate and grow.
About the role
Looking to break free from the usual 9-5 grind? Consider night shifts as a Customer Support Agent! Not only will you enjoy a different pace, but you’ll also earn extra allowances for working overnight.
We require candidates who are looking for a career in Customer Care, and who are looking for stability. If this will be your first work experience, don’t be hesitant to apply as we will provide you with all the necessary training.
The Customer Support Agent will be assisting customers over the phone in English as well as Maltese with queries related to the services the client’s business provides.
Working hours
Operating hours are 24/7, Monday to Sunday. Employees work five days a week on rotating shifts: morning, afternoon, or night. Rosters are issued at least two weeks in advance, allowing you to plan your commitments.
The role is offered on a full-time indefinite basis. We are also accepting applications on a part-time basis for night shifts.
Responsibilities
- Receive incoming calls and provide information to the customers, dealing with customer complaints professionally when necessary
- Communicate to Team Leaders all relevant customer feedback to facilitate ongoing improvements in our service quality and customer experience
- Any other ad-hoc tasks as assigned by the Team Leader
Requirements
- Fluency in both Maltese and English is required;
- Good team player with the ability to build and maintain strong relationships;
- Ability to work independently in a fast-paced environment;
- Good customer service skills from previous job experience are considered an asset. Training will be provided to all candidates;
- Technical skills: familiar with Microsoft Office programs such as Excel and Word.
- Word processing skills be able to type 30 WPM.
We offer various opportunities to those who are looking for stability and career growth. All employees are rewarded with incentives and bonuses throughout the year and they have the possibility to be part of a development program to broaden their careers.
Why work here?
- Training and development
- Health insurance
- Mobile schemes
- Gym packages included
- In-house canteen in Mosta Head Office serving different healthy food
- Free parking
- Free eye test
- Staff discounts in over 50 businesses
More Information
- Address Malta
